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2008/2009 Apartment Academy
THE APARTMENT ACADEMY : MOMENTUM…MOVE FORWARD IN LEAPS AND BOUNDS Continue your education with this great venue. Enroll now!!!
ENROLLMENT IN THE ACADEMY (enroll anytime) It’s the best deal in town!!
Check your Apartment Academy Brochure (coming in August) for details of seminar content.
SMembers: $550 prepaid or $50 monthly for 12 months per community.
SSupplier companies: $350 prepaid or $30 monthly for 12 months.
SAll employees of an enrolled community or supplier company may attend any seminar presented by the Academy.
SDiscounts apply on all other AAGD educational programs including the NAA designation courses, TAA Legal and bonus seminars.
SNON-ACADEMY MEMBERS WELCOME FOR ONLY $69 PER PERSON
SEPTEMBER 2008
NOVEMBER 2008
Culturetopia: The Ultimate High-Performance Workplace
11/20/08 – 9:30 A.M. to 12:30 P.M.
Audience: All, Management, Leasing, Maintenance, Marketing/Training, Supervisors,
Products/Services
Speaker: Jason Young
Culturetopia is an introduction to Jason Young’s innovative perspective on how to create and sustain a high-performance workplace where people can do their best work. A wide range of cultural factors combine to drive the behavior of managers and those employees who do the real work of serving customers. Jason uses his experience as a manager, trainer, and consultant to provide practical, easy to implement guidance to the 7 key determinants that make a healthy, productive and profitable culture of any team. Learn how to create an environment where:
Sthere is a shared sense of direction and purpose
Scustomers define the approach to business
Smanagers are there to help
Severyone is a leader
Syou build sound relationships and high achieving teams
Sthere are opportunities for learning and growth
Swork is satisfying and rewarding for everyone
Sponsor: Liberty Personnel / Executive Search
Jason Young, as senior level manager at Southwest Airlines, learned the value of a successful workplace culture. During his 10-years with Southwest, he was a key driver in developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
In 1998, Jason left the airline to launch his own firm focusing on training and development services specializing in leadership, customer service and team productivity. Today, as President of LeadSmart, Inc, Jason shares his vision in developing successful corporate cultures and forward-thinking companies including Starbucks, Coca Cola, Radio Shack and IHOP to name a few.
DECEMBER 2008
Winterizing the Total Property
12/10/08 – 9:30 A.M. to 12:30 P.M.
Audience: Management, Maintenance, Leasing, Supervisors
Speaker: Don Willard
Do you know what to do when the weather forecast calls for freezing temperatures? It doesn’t happen that often in Texas, but damage from a freeze can be very costly. This workshop will provide you with a plan of evaluation and preparation that can be implemented when the north wind hits. Learn how to winterize pools, spas, fountains, gutters, foundations, laundry rooms, ice machines, exposed pipes/faucets, interior vacant apartments, occupied apartments, sprinkler systems, landscaping, and more. Also learn how to minimize the damage from frozen pipes, etc. Save time, money and keep your residents warm and happy!
Sponsor: HD Supply
Don Willard, CAMT is an NAA Advanced Instructor, maintenance consultant, maintenance software developer, and inventor! He was honored as the TAA and NAA CAMT of the Year in 1996. He has been actively involved in the CAMT program since earning his designation in 1992 and teaches CAMT across the country. He is invited year after year to share his knowledge with AAGD members.
JANUARY 2009
B TRU 2 U
1/7/09 – 9:30 A.M. to 12:30 P.M.
Audience: Management, Leasing, Marketing/Training, Products/Services
Speaker: Tracey Hopkins
In leasing apartment homes we are all faced with the challenge of dealing with different types of people, different product types, different expectations as well as hectic days. However, letting it get to you or being more focused on dotting all the “i’s” than on the person in front of you, will rarely lead to the kind of job satisfaction we all desire. In this session you will see how you can accomplish your company’s objectives, your property goals and end the day feeling like you really made a difference. With all the expectations of urgency in texting, chatting and the hurry up world-too many folks think that means being nice takes unnecessary time or effort. You will definitely walk away with more success in leasing and resident retention than you can imagine! It’s the people who understand and use these secrets that always come out on top.
Sponsor: Apartment Guide Printernet
Tracey Hopkins is a 20+ year veteran in this industry, building her career as a leasing consultant, on-site manager, regional marketing/training director to Vice President over National Marketing with several top management companies. She consults for owner/developers/management on improving their property, performance; from operations to marketing. Tracey shares her experience by presenting new and interesting programs for companies and associations nationally. She is a regular featured speaker at the Multifamily Pro Brainstorming Sessions, state and local trade shows as well as the National Apartment Association Annual Education Conference. tracey@jumpstartmarketing.net or 972.523.9154
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